CHRISTMAS 2025
As we move into the Christmas season we want to ensure your order arrives in time for Christmas:
UK orders: Please place your order by 10am on Friday 19th December
International orders: Please place your order by Monday, 15 December. Please note: we cannot guarantee that customs process will not cause delays.
We will continue to accept online orders throughout the holiday period. However, orders placed after 7am on Monday, 22 December will not be packed or shipped until we return to the warehouse on Monday, 5 January.
CLICK AND COLLECT
Collection is currently only available from our Dering Street store, which is open 12-6:30pm Monday- Saturday. We ask that your order is collected within two weeks of ordering. If your plans change and you need your parcel delivered instead, please contact us. The Click and Collect option will only show for customers with a UK billing address. If you are wishing to place a Click and Collect from abroad, please contact us via email and we will arrange for your order to be sent to the store. Please note it may take up to 48h for your order to be ready.
UK
All orders will be sent Royal Mail tracked 24.
Orders sent tracked 24 usually take around 2 working days to arrive. You should be provided with a tracking number automatically, but get in touch if it does not appear.
US CUSTOMERS
All orders will be sent via Royal Mail and split into parcels weighing under 2kg
INTERNATIONAL CUSTOMERS
All international orders are sent via Royal Mail International Tracked
Royal Mail
Europe: orders should usually arrive within 7 working days
Rest of the World: orders usually arrive within 14 working days. You should be provided with a tracking number automatically, but get in touch if it does not appear.
DHL Express
We can also send via DHL Express for our international orders which offers the fastest tracked service, you will receive the tracking information once the order is shipped, you can use services provided by DHL such as re-schedule delivery, receive updates messages to your phone, leave at a safe place etc. Please email us for a DHL quote
Shipping costs
UK. £5 & FREE over £50
Europe. £12 & FREE over £100
International. £20 & FREE over £150
USEFUL
Our warehouse is not open on weekends so orders placed on a Friday after 8am will likely be packed on a Monday
* Please note that orders may take up to 24 hours to be packed Monday to Friday.
Orders shipped outside the United Kingdom may be liable to taxes, duties, custom charges and extra fees charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our London shop. Please note the custom process might incur additional delays.
We will replace or refund any post that goes missing after 14 days in the UK or 30 days Internationally.
Additional shipping costs will apply to resend orders that come back to us because of incomplete/incorrect shipping addresses or failure to pay customs charges
If for whatever reason you are not happy with your order, please do get in touch with us via phone or email and we will make it our top priority to resolve the situation.